Frequently Asked Questions (FAQ) – Soleo Footwear London

1. How long does it take for my order to arrive?

Once your order is placed, we require 1 to 3 business days to process and prepare it for shipment. Delivery typically takes 6 to 12 business days, depending on your location and the specific product. Some orders can take up to 30 business days, depending on order volume, global delays, or holidays. We offer U.S. wide shipping

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2. Can I return my products?

You may return products within 30 days of receiving your order, provided they are in their original condition and packaging is intact. Unfortunately, we cannot offer refunds or exchanges for items returned after 30 days.

Important: Return shipping costs are the responsibility of the customer. Please contact our customer service first to receive return instructions.

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3. How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking number. You can track your order by clicking the Track & Trace button in the menu. Please note that it may take a few hours for tracking information to become available.

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4. How do I know if a product will fit me?

We provide a size chart for each product to help you select the correct size. If you are unsure, feel free to contact our customer service team for sizing advice. We always recommend reviewing the sizing information carefully before placing your order.

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5. How can I contact customer service?

You can reach us by email at info@thebennettfamily-charleston.com. Our customer service team is available:

• Monday to Friday: 9:00 AM – 6:00 PM

• Saturday & Sunday: 10:00 AM – 3:00 PM

We guarantee a response within 24 hours during business days.